Thanks to its analysis, the Mystery Guest identifies the strengths and weaknesses of an activity and offers a careful and meticulous evaluation, putting itself in the shoes of a demanding average customer. Specifically, as a Mystery Guest, we evaluate the service offered (quantity and quality), the ability of the staff to solve problems and the adequacy of the structure to general standards. We intercept then prevent any disservices, problems or complaints from customers, in order to improve services and the experience offer. By analyzing the health of the service offered in your hotel, we can lay the foundations for recognising weaknesses and building targeted improvement strategies.
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