Choosing the staff of a hotel is the most delicate but also the most important phase. We all know that the hotel business is primarily made up of people; in fact, the staff are the real added value of a structure. The right people make the difference, but it is not easy to find professionals with the right skills in empathy, problem solving, communication, reliability and many others. In addition to the individual profile, it is important to consider that the team working in a hotel must be close-knit and the individual resources must therefore have characteristics that leave no room for improvisation or mistakes. Hiring the right people is crucial because it lays the foundation for a successful hotel, which is memorable for the customers and performs well for the hotelier.
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